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Top Technologist Joins inQ, Will Roll Out New Infrastructure, Architecture To Support Millions of Consumers
AGOURA HILLS, CA – Sept. 10, 2008 – Jim Van Baalen, CTO of inQ, a pioneering ASP featuring pay-for-performance, outsourced, online interaction optimization services, announced today the arrival of Somayajulu Bulusu, who joined inQ from ISP United Online (NASDAQ:UNTD) as senior director of Information Technology.
Van Baalen, who joined inQ in 2007 after nine years as CTO of WebSideStory, now Omniture, Inc. (NASDAQ: OMTR), a world-class ASP that built applications analyzing a substantial part of the world e-commerce Internet traffic, said Bulusu’s hiring is an example of inQ’s commitment to world-class technology.
Said Bulusu, “I’ve spent 10 years building the infrastructure for United Online, one of the largest ISPs in the world. I want to apply my expertise to scale inQ’s infrastructure, using the latest technologies to maximize reliability, availability, and robustness, while keeping our carbon footprint and operating costs as low as possible.”
Van Baalen added, “The past year was devoted to rebuilding our architecture. While the predecessor architecture already supported some of the largest web sites in the world, our growth demands that we be able to scale our capabilities by several orders of magnitude quickly. The new architecture allows this fast, explosive scaling. We are also gaining the ability to implement new features much more rapidly than before.”
While employing carrier-grade hosting facilities at Equinix, Inc. (NASDAQ: EQIX) that can support tens of thousands of simultaneous chat sessions 24/7, inQ offers its customers quick and easy integration compatible with any Internet browser.
Together, Van Baalen and Bulusu are driving the roll out of inQ’s next generation architecture and infrastructure, enabling inQ’s technology to offer human chat agents to assist the millions of online consumers who are visiting the web sites of inQ’s clients.
ABOUT INQ
inQ is the world leader in pay-for-performance chat solutions. Its live chat solution humanizes the online experience by engaging with targeted online shoppers and replicates a quality in-store assisted shopping experience. By utilizing state-of-the-art, proprietary technology as well as trained and experienced online representatives, inQ offers sales and support solutions that are completely customized and continuously optimized to meet each client’s specific needs. Increases in overall online revenue are between 20% and 30% within 90 days of launch of the inQ solution. inQ clients include AT&T, Sprint, Virgin Media, Vonage, Rogers, Wyndham Hotels, Gamefly, Guthy Renker and other leaders in the telecom, cable, retail, travel, media, and financial services industries in the United States, Canada and United Kingdom. More information can be found by visiting www.inq.com.