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EMA Names Gomez Leader

in Quality of Experience User Experience Management Solutions

Lexington, Massachusetts, May 5, 2009 - Gomez, Inc., the leader in web application experience management, today announced that Enterprise Management Associates (EMA), a leading industry analyst and consulting firm dedicated to the IT management market, named Gomez as a leader in its report, "An Adopter's Guide to User Experience Management: How to Pick the Right Quality of Experience (QoE) Solution for You," published March 23, 2009.

According to EMA, Quality of Experience is arguably one of the most efficient investments that IT and business planners can make. Not only because it requires dialog between a range of IT professionals and the line of business community but because it also seeks to understand end-user priorities and satisfaction levels. It is the ultimate barometer of whether or not an IT service is "successful" from a customer/consumer perspective and a "highly scalable" means to enhanced productivity, revenue generation and brand loyalty.

EMA ranked Gomez's on-demand platform as a leading solution for QoE and User Experience Management, praising its strong lifecycle application management support, the breadth of constituencies it supports, the strength of capabilities for virtualized environments, and its rich and proven integrations with other management solutions.

"EMA views Gomez as one of the few companies that really "gets it," said Dennis Drogseth, VP at EMA. "Gomez is one of the very best — and most versatile — answers available for accurately capturing the Quality of Experience of web applications in alignment with business goals."

EMA's research found that 79 percent of respondents view QoE as becoming more important to their organizations and 77 percent felt that solutions that help "triage" issues impacting QoE and user experiences were extremely important to their organizations.

"EMA's research enables organizations to understand the business benefits of investing in QoE solutions and which providers deliver the best solutions to meet their business needs," said Eric Schurr, Gomez's SVP of Marketing. "We're pleased their research concludes that Gomez is a leader in QoE and User Experience Management."

To view EMA's QoE research notes evaluating Gomez, visit: http://www.gomez.com/pdfs/EMA_Advisory_Note_On_Gomez.pdf, and http://www.gomez.com/pdfs/EMA_Gomez-QoE_Leader.pdf.

About Gomez
Gomez, Inc. is the leader in Web application experience management, providing an on-demand platform that organizations use to optimize the performance, availability, and quality of their Web and mobile applications. The Gomez platform identifies business-impacting issues by testing and measuring Web applications from the "outside-in" — across all users, browsers, devices, and geographies — using a global network of over 100,000 locations. The self-service Gomez platform integrates Web load testing, Web performance management, cross-browser testing, and Web performance business analysis. Over 2,500 customers worldwide, ranging from small companies to large enterprises — including 12 of the top 20 most visited US Web sites — use Gomez to increase revenue, build brand loyalty, and decrease costs. Gomez is a registered service mark of Gomez, Inc. All other trademarks and service marks are the property of their respective owners.

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Media Contacts
Samantha McGarry
Gomez, Inc.
(781) 778-2783
smcgarry@gomez.com

Kristina Leblanc
(508) 930-5636
kristinawleblanc@gmail.com

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